Objective

Secure a position with a growing company which utilizes my leadership, organizational and communications skills.

Skills & Abilities

MS word, social media, verbal and written communication skills.

Experience

high speed internet provisioner

December 2002 – December 2012

Ensure and process high volume of service requests for high band internet and maintain high quality and timely service to our customers.

Plant center manager

May 2001 – December 2002

Responsible for developing of a functional dispatch, assignment and repair group in accordance to company’s procedures and policies.  Work with associates to develop a culture of inclusiveness promoting team work and positive atmosphere. 

TRAINING MANAGER

August 1991 – May 2001

Developed a Training department of four trainers to support the Plant Center and Call Center functions.  Implementation of new systems and executing process improvements.  Develop and manage the training budget.

Previous Positions (Training Supervisor, Assignment Supervisor, Assignment Clerk and Inventory Control Clerk)

Education

LAKE LEHMAN HIGH SCHOOL DIPOMA

Leadership

Participate and raised donations for American Cancer Society through “Relay for Life” and for “Making Strides”.  Volunteered for local community projects to help raise monies for area libraries.

Led the development and deployment of a major service order and trouble reporting system.

References

Upon request